Niels Goedvolk

Tolbert · Groningen · niels [at] nielsgoedvolk.nl

Review Connect Ik ben een energieke en creatieve scrum master die graag werkt in multidisciplinaire teams. Mijn dag is geslaagd als ik met mijn inzet personen en teams weer iets gelukkiger heb mogen maken. Door mijn positieve opstelling en empatisch vermogen voelen mensen zich bij mij snel op zijn gemak. In mijn teams zorg ik ervoor dat respect voor elkaar centraal staat en dat iedereen zichzelf kan en mag zijn. Ook organiseer ik graag team building events. Ik woon in Tolbert met mijn vriendin Marije en zoontje Lars (5). Ik speel trompet in Bigband & Zo en ik ga graag naar buiten op de racefiets, mijn hardloopschoenen of in de sneeuw op mijn snowboard!


Experience

Scrum Master & Agile Coach

Ordina Digital

Scrum Master & Agile Coach for Ordina Groningen. Available for multiple organisations in the North of The Netherlands.

Jun 2021 - Present

Scrum Master & Agile Coach

Philips Digital Marketing & E-commerce

Supporting two squads as a Scrum Master in working Agile in our Digital Marketing organization. I am focussed on the team process, how everyone works together and have a pragmatic approach when it comes to applying agile or scrum methodology.

Jan 2020 - May 2021

Consumer Journey Manager

Philips Consumer Engagement & Care

Part of the Consumer Engagement & Care Tribe and the Post Purchase team. Responsible for optimizing the end-to-end journey for our Philips consumers. Working together with the team to optimize and create new content and services. Gather and use the relevant consumer feedback to improve our online services and communications. Apart from this supporting the squads in Agile way of working as Scrum Master.

Sep 2019 - Jun 2021

UX Researcher & VUI Designer

Philips Consumer Lifestyle

  • Voice User Interface (VUI) design (Amazon Alexa)
  • User Experience and VUI research
  • Set and define user requirements
  • Drive usability and improve user experience

Nov 2017 - Aug 2019

Consumer Care Manager Home Care

Philips Consumer Lifestyle

  • Voice of Customer Expert
  • Make clear recommendations on product improvements
  • Create online support articles and videos at philips.com/support
  • Use SEO to bring search results to a better level
  • Create and give online training to contact center agents about our new product
  • Analyst of customer feedback from reviews and call centers
  • Sharing my expertise of online communications and media production to provide best support for Philips employees and their customers
  • Help with the improvement of the Knowledge Management System
  • Feb 2012 - Aug 2019

    Online Marketing Consultant & Media Production

    Self-employed

    Online Consultant:

    • Internet / Online Consultant
    • Online communication advice
    • Webdesign & -development from start to finish
    • SEO
    Media Production:
    • Websites, graphic designs and movies
    • New webdesigns, posters, flyers or logos
    • Sharing my knowledge in educational workshops about video production, internet and/or social media

    Jul 2012 - Nov 2016

    Education

    Stenden University, Leeuwarden

    Bachelor, Media & Entertainment Management
    2007 - 2011

    Alfa-college, Groningen

    Human Technology
    2003 - 2006

    Skills

    Professional Scrum Master I

    Xebia Academy Europe

    Agile Foundation

    Philips

    Lean Foundation

    Philips

    Interests

    When not working I like to spend my time with my family. Preferably I am outdoors for a run, a long ride on my racebike. And once a year I will go to the alps for a week of snowboarding.

    I also like to play the trumpet at Bigband & Zo or entertain and educate kids as a scouting leader at Scouting Nienoord.